Training guidance is a process that helps determine training needs and creates learning materials. It can be centralized or decentralized. Centralized models are more common, with L&D departments or managers conducting analysis and making decisions.
After giving a vocal description of the target skill, trainers should demonstrate how to perform it. This step is referred to as modeling in BST.
Training Manuals
Training manuals help employees grow and improve their jobs by answering any questions they might have about the processes they’re learning. When employees have the answers to their questions at their fingertips, they can become more efficient, avoid mistakes, and even complete a training course or onboarding process in less time.
A good training manual provides clear, detailed instructions that are easy to follow for a wide range of audiences. It also includes a table of contents that gives readers the option to quickly find a specific topic or step. The best training manuals use graphics and illustrations, as visual information is processed 60,000 times faster in the brain than text.
A great training manual will also include a lessons-learned section that documents any first-time mistakes an employee might make during the learning process and how to avoid them. It will also highlight any upcoming mandatory or synchronous courses, so that employees can plan their schedules accordingly and ensure they don’t miss out on important information.
Job Aids
Job aids are easy-to-follow reminders on processes within your organization. Whether it’s a step-by-step guide or a checklist, they help reduce mistakes by reminding employees of what to do and providing the information necessary to perform tasks.
Job Aids are an efficient and effective way to support training when you don’t have time to deliver the full training program. For example, if you’re rolling out a new procedure to a large number of employees and need to get them up and running quickly, creating job aids can be the most effective way to get the job done.
Start by identifying who your audience is for the job aid and determining what kind of format will work best. For example, a flowchart might be ideal for explaining more than one process, while a knowledge base is great to compile all your company’s knowledge in a central location. If you’re going for a step-by-step infographic, consider how visual learners will find it and make sure to include headers and explainer copy that are simple and clear to understand.
Handbooks
Whether they’re used to describe company culture or lay out policies, employee handbooks can help new hires understand their responsibilities. These manuals also establish consistency among managers and can reduce confusion.
A comprehensive handbook can include details about how the business handles time off requests and whether vacation and sick leave are rolled over each month. It can also communicate other logistics, such as pay periods, work hours and overtime rules.
An employee handbook can also spell out policies related to technology use like email and social media posting. It can advise employees that anything composed, sent or received on a company-issued device is the property of the company and may be subject to review.
An employee handbook should also have a disclaimer that the document is not a contract and either party can terminate the relationship at any time. It should also list legal requirements such as non-discrimination and equal employment opportunity policies, workers’ compensation and ADA compliance policies.
Online Training
Online training is software-based and takes place over the Internet. Also known as eLearning and distance learning, this form of instruction typically involves interactive sections for teaching, informal quizzes and tests, assignments, dialogue simulations and virtual webinars.
Employees can attend online training sessions at any time and at their own pace, as long as they have a reliable connection to the Internet. This makes it ideal for geographically dispersed employees.
An internal communications campaign may be necessary to help your team members understand that the asynchronous nature of online training does not mean it has to take place outside working hours. In some cases, you might want to balance online training with face-to-face meetings, particularly for more practical courses or if your workforce is large and highly diverse. This is because many people find it easier to work in a group than alone when doing remote work. Online communication tools like online discussion forums, messaging apps and virtual “breakout” rooms can help keep communication flowing in these situations.Träningsvägledning
